Refund policy

Fulfillment Policy
Refund Policy

Service Refunds

  • 30-Day Money-Back Guarantee: For consulting services, clients may request a full refund within 30 days of service commencement if they are not satisfied with the initial consultation and strategy development.

  • Partial Refunds: For ongoing projects, refunds will be prorated based on work completed and deliverables provided.

  • No Refund Scenarios:

    • Services completed in full according to agreed specifications

    • Custom marketing campaigns that have been launched

    • Strategy documents that have been delivered and approved

    • Services canceled after 30 days from start date

Digital Product Refunds

  • 14-Day Return Window: Digital marketing templates, guides, and courses may be refunded within 14 days of purchase if the content does not meet the described specifications.

  • No refunds for downloaded materials that have been accessed and used

Refund Process

  1. Contact us at santiago@fpm.group with your order number and reason for refund request

  2. Refund requests will be reviewed within 2-3 business days

  3. Approved refunds will be processed within 5-7 business days to the original payment method

  4. Clients will receive email confirmation once refund is processed

Service Delivery Policy

Consulting Services

  • Initial Consultation: Scheduled within 48 hours of payment confirmation

  • Strategy Development: Delivered within 5-7 business days after initial consultation

  • Implementation Support: Ongoing support provided according to agreed timeline in service agreement

  • Custom Projects: Timeline specified in individual project agreements, typically 2-4 weeks

Digital Products

  • Immediate Delivery: Digital downloads available immediately after payment confirmation

  • Course Access: Online course access granted within 24 hours of purchase

  • Physical Materials: If applicable, shipped within 2-3 business days

Communication Methods

  • Primary communication via email and scheduled video calls

  • Project updates provided weekly for ongoing engagements

  • Emergency support available during business hours (9 AM - 6 PM EST, Monday-Friday)

Cancellation Policy

Ongoing Services

  • 30-Day Notice: Clients may cancel ongoing monthly services with 30 days written notice

  • Project Cancellation: Custom projects may be canceled with payment for work completed up to cancellation date

  • No Cancellation Fee: We do not charge cancellation fees, but work completed will be billed according to our hourly rate or project milestones

Subscription Services

  • Monthly Subscriptions: Can be canceled at any time with effect at the end of the current billing cycle

  • Annual Subscriptions: Can be canceled with 30 days notice; prorated refunds available for unused months

  • Automatic Renewal: All subscriptions auto-renew unless canceled before renewal date

Course Enrollments

  • Before Course Start: Full refund available if canceled before course start date

  • After Course Start: Prorated refunds available within first 14 days based on content accessed

Return Policy

Digital Products

Since our services are primarily digital and consulting-based:

  • No Physical Returns: Digital products cannot be physically returned

  • Satisfaction Guarantee: We offer revisions and adjustments to deliverables within 30 days of delivery

  • Quality Assurance: All work is reviewed before delivery to ensure it meets agreed specifications

Service Modifications

  • Scope Changes: Changes to project scope require written agreement and may affect pricing and timeline

  • Revision Rounds: Initial service packages include up to 2 rounds of revisions

  • Additional Revisions: Available at our standard hourly rate

Business Compliance

FPM Group LLC confirms that we do not engage in any activities listed in payment processor prohibited or restricted business categories, including but not limited to:

  • Multi-level marketing or pyramid schemes

  • "Get rich quick" schemes or unrealistic investment opportunities

  • Unfair, deceptive, or predatory business practices

  • No-value-added services or resale without added benefit

All our consulting and marketing services provide legitimate business value with documented deliverables and measurable outcomes.

Payment and Billing Policy

Payment Terms

  • Upfront Payment: 50% deposit required to begin custom projects

  • Milestone Payments: Large projects may be structured with milestone-based payments

  • Monthly Services: Billed in advance on the same date each month

  • Late Payments: 1.5% monthly fee applied to overdue balances after 30 days

Accepted Payment Methods

  • Credit cards (Visa, MasterCard, American Express)

  • Bank transfers for large projects

  • Digital payment platforms as available

Compliance Statement

FPM Group LLC operates as a legitimate e-commerce consulting and marketing services business. We do not engage in any prohibited or restricted business activities as defined by payment processors. All services provided are legitimate business consulting services with clear deliverables and value-added outcomes.

Dispute Resolution

Internal Process

  1. Direct Communication: We encourage clients to contact us directly to resolve any issues

  2. Escalation: Unresolved issues will be escalated to company management

  3. Mediation: We're committed to finding mutually acceptable solutions

Chargeback Protection

  • All services are documented with clear deliverables

  • Communication records maintained for dispute resolution

  • Clients agree to contact us before initiating payment disputes

Contact Information

For questions about this policy or to request refunds/cancellations:

  • Email: santiago@fpm.group

  • Phone: +1 (201) 335-1792

  • Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

  • Address: 30 N Gould St Ste R Sheridan, WY 82801