Terms of service

1. Agreement to Terms

By accessing our website, purchasing our services, or engaging with FPM Group LLC ("Company," "we," "us," or "our"), you ("Client," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Description of Services

FPM Group LLC provides e-commerce consulting and digital marketing services, including but not limited to:

  • E-commerce strategy development and optimization

  • Digital marketing campaign planning and execution

  • Website conversion rate optimization

  • Sales funnel development and optimization

  • Marketing automation setup and management

  • Performance analytics and reporting

  • Business growth consulting

  • Custom marketing solutions

3. Eligibility and Account Requirements

3.1 Business Clients

  • You must be a legitimate business entity or authorized representative

  • You must be at least 18 years of age

  • You must provide accurate and complete business information

  • You must have authority to bind your organization to these Terms

3.2 Account Information

  • You are responsible for maintaining accurate account information

  • You must notify us immediately of any changes to your business details

  • You are responsible for all activities under your account

4. Service Agreement and Scope

4.1 Project Initiation

  • All projects begin with a detailed consultation and scope definition

  • Services are provided according to agreed-upon project specifications

  • Any changes to project scope require written approval and may affect pricing

4.2 Client Responsibilities

  • Provide timely access to necessary business information, accounts, and systems

  • Respond to requests for feedback and approvals within agreed timeframes

  • Provide accurate information about your business, target market, and goals

  • Comply with all applicable laws and regulations in your industry

4.3 Deliverables

  • All deliverables will be specified in individual project agreements

  • Deliverables are provided in digital format unless otherwise specified

  • Ownership of custom-created materials transfers upon full payment

5. Payment Terms and Billing

5.1 Pricing and Fees

  • Pricing is specified in individual project proposals or service agreements

  • All fees are in USD unless otherwise specified

  • Prices may change with 30 days' written notice for ongoing services

5.2 Payment Schedule

  • 50% deposit required to begin custom projects

  • Remaining balance due upon project completion or according to milestone schedule

  • Monthly services billed in advance on the same date each month

  • Invoices are due within 15 days of issuance

5.3 Late Payments

  • 1.5% monthly fee applied to overdue balances after 30 days

  • Services may be suspended for accounts 30+ days past due

  • Collection costs and legal fees may be added to outstanding balances

5.4 Refunds

  • Refund policy is governed by our separate Fulfillment Policy

  • No refunds for completed work or launched campaigns

  • Partial refunds available for cancelled projects based on work completed

6. Intellectual Property Rights

6.1 Company IP

  • All methodologies, processes, and proprietary tools remain our property

  • Client receives limited license to use deliverables for intended business purposes

  • Company retains right to use anonymized case studies and results for marketing

6.2 Client IP

  • Client retains ownership of their existing trademarks, content, and business information

  • Client grants us temporary license to use their materials for project execution

  • We will not share confidential client information with third parties

6.3 Third-Party Tools

  • Some services may utilize third-party platforms and tools

  • Client is responsible for obtaining necessary licenses for third-party tools

  • We are not liable for third-party platform changes or discontinuations

7. Confidentiality and Privacy

7.1 Confidential Information

  • We maintain strict confidentiality of all client business information

  • Client information will not be shared without explicit consent

  • Confidentiality obligations survive termination of services

7.2 Data Protection

  • We comply with applicable data protection laws and regulations

  • Client data is processed according to our Privacy Policy

  • We implement reasonable security measures to protect client information

8. Performance and Results

8.1 Performance Standards

  • We provide professional services using industry best practices

  • Results depend on many factors including market conditions and client implementation

  • We do not guarantee specific business outcomes or revenue increases

8.2 No Unrealistic Promises

  • We do not engage in "get rich quick" schemes or unrealistic promises

  • All projections and estimates are based on industry standards and past performance

  • Actual results may vary based on market conditions and implementation

9. Limitation of Liability

9.1 Service Limitations

  • Services are provided "as is" without warranties of any kind

  • We are not liable for indirect, incidental, or consequential damages

  • Our total liability is limited to the amount paid for services in the preceding 12 months

9.2 Business Risk Acknowledgment

  • Client acknowledges that business and marketing activities involve inherent risks

  • We are not responsible for market changes, platform policy changes, or external factors

  • Client is responsible for their own business decisions and implementations

10. Compliance and Legal Requirements

10.1 Business Compliance

  • FPM Group LLC operates as a legitimate business consulting firm

  • We do not engage in prohibited or restricted business activities

  • All services provide genuine business value with documented deliverables

10.2 Client Compliance

  • Client warrants they operate a legitimate business

  • Client must comply with all applicable laws and regulations

  • Client must not use our services for any illegal or prohibited activities

10.3 Prohibited Uses

Client agrees not to use our services for:

  • Any illegal activities or businesses

  • Multi-level marketing or pyramid schemes

  • "Get rich quick" schemes or fraudulent activities

  • Any business listed in payment processor prohibited business lists

  • Deceptive or predatory business practices

11. Termination

11.1 Termination by Client

  • Client may terminate ongoing services with 30 days' written notice

  • Client remains liable for all work completed and expenses incurred

  • No refunds for completed work or prepaid services beyond current billing period

11.2 Termination by Company

  • We may terminate services immediately for breach of Terms

  • We may terminate with 30 days' notice for any reason

  • Upon termination, all payment obligations become immediately due

11.3 Effect of Termination

  • All confidentiality obligations survive termination

  • Client retains ownership of deliverables paid for in full

  • We retain right to payment for all completed work

12. Dispute Resolution

12.1 Informal Resolution

  • Parties agree to attempt informal resolution before formal proceedings

  • Initial contact should be made within 30 days of dispute arising

  • Good faith negotiation period of 30 days before formal action

12.2 Arbitration

  • Disputes not resolved informally will be settled by binding arbitration

  • Arbitration conducted under American Arbitration Association rules

  • Arbitration location: Camará de Comercio de Bogotá

  • Prevailing party entitled to reasonable attorney fees

12.3 Class Action Waiver

  • Client waives right to participate in class action lawsuits

  • All disputes must be resolved on individual basis

  • This waiver is essential to these Terms

13. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, internet outages, or third-party platform changes.

14. Modifications to Terms

14.1 Updates

  • We reserve the right to modify these Terms at any time

  • Updated Terms will be posted on our website with new effective date

  • Continued use of services constitutes acceptance of modified Terms

14.2 Notice

  • Material changes will be communicated via email to active clients

  • Clients have 30 days to object to material changes

  • Objections may result in service termination

15. General Provisions

15.1 Governing Law

These Terms are governed by the laws of [Your State], without regard to conflict of law principles.

15.2 Severability

If any provision of these Terms is found unenforceable, the remainder will remain in full force and effect.

15.3 Entire Agreement

These Terms, together with our Fulfillment Policy and Privacy Policy, constitute the entire agreement between parties.

15.4 Assignment

Client may not assign these Terms without our written consent. We may assign these Terms without restriction.

15.5 Waiver

No waiver of any provision will be effective unless in writing and signed by both parties.

16. Contact Information

For questions about these Terms of Service:

  • Email: santiago@fpm.group

  • Phone: +1 (201) 335-1792

  • Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

  • Address: 30 N Gould St Ste R Sheridan, WY 82801